Who We Are
This website is operated by Boat Repairs Melbourne, a division of JV Marine World, located at 878 Springvale Road, Braeside VIC 3195. In this policy, "we", "us", and "our" refer to Boat Repairs Melbourne.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Personal Information We Collect
We collect personal information only when you voluntarily provide it to us through our website. The types of information we may collect include:
- Contact form submissions: your name, email address, phone number (optional), and the content of your message
- Phone enquiries: your name and phone number when you call us
- Email correspondence: your email address and message content when you email us directly
We do not collect sensitive information such as financial details, health information, or government identifiers through this website.
How We Collect Your Information
Contact Forms
Our website contact forms are processed by Web3Forms (web3forms.com), a third-party form submission service. When you submit a contact form, your information is transmitted securely via HTTPS to Web3Forms, which then delivers it to our email address (info@boatrepairsmelbourne.com.au). Web3Forms does not store your submission data beyond the delivery process. You can review the Web3Forms Privacy Policy for details on their data handling practices.
Website Analytics
We use Google Analytics 4 (GA4) to understand how visitors use our website. GA4 collects anonymised data including:
- Pages visited and time spent on each page
- Referring website or search engine
- General geographic location (city-level, not your exact address)
- Device type, browser, and operating system
GA4 uses first-party cookies to distinguish unique visitors. This data is aggregated and does not personally identify you. Google's privacy policy applies to their processing of this data: policies.google.com/privacy.
How We Use Your Information
We use the personal information you provide solely for the following purposes:
- To respond to your enquiry or quote request
- To provide the boat repair services you have requested
- To contact you regarding your vessel or booking
- To improve our website and services based on aggregated analytics data
We do not use your information for marketing purposes unless you have given explicit consent.
Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Web3Forms: processes contact form submissions (data in transit only)
- Google Analytics: collects anonymised website usage data
- JV Marine World: our parent company, where necessary to fulfil your service request
- Legal obligations: if required by Australian law or a court order
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website security measures include:
- SSL/TLS encryption (HTTPS) on all pages
- HTTP Strict Transport Security (HSTS) with preload
- Content Security Policy (CSP) headers
- Hosting on Cloudflare's global network with DDoS protection
Cookies
Our website uses a limited number of cookies:
- Google Analytics cookies (
_ga,_ga_*) — used to distinguish unique visitors and track page views. These are first-party cookies set by GA4. They expire after 2 years (or when you clear your browser cookies). - Cloudflare cookies — may be set by Cloudflare for security and performance purposes (e.g., bot detection).
We do not use advertising cookies or tracking pixels. You can disable cookies in your browser settings, though this may affect website functionality.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or outdated information
- Request deletion of your personal information (where we are not required by law to retain it)
- Withdraw consent for any processing based on your consent
- Lodge a complaint if you believe your privacy has been breached
To exercise any of these rights, contact us using the details below.
Third-Party Links
Our website may contain links to external websites (e.g., Facebook, Instagram, Google Maps). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically.
Contact Us
If you have questions about this privacy policy, or wish to make a request regarding your personal information, please contact us:
- Email: info@boatrepairsmelbourne.com.au
- Phone: 0475 790 642
- Address: Boat Repairs Melbourne, JV Marine World, 878 Springvale Road, Braeside VIC 3195
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).